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ISO 9001 : 2008 built on the basis of 8 management quality principles:

  1. Quality policy and objective
  2. Customer-focussed organisation
  3. Leadership
  4. Employee participation
  5. Process approach
  6. System-based Management
  7. Continuous improvement
  8. Fact-based decisions
  9. Profit-sharing relationship with suppliers
     

ISO 9001 : 2008 defines more clearly on:

  1. Continuous improvement
  2. Greater emphasis on top management role
  3. Taking into accounts procedures and legal requirements
  4. Formulation of accountable objectives and functions at relevant levels
  5. Monitoring customers' satisfaction feebacks as system's performance measurement
  6. Emphasis on availability of resources
  7. Determining training effectiveness
  8. Broaden scope of measurement to include systems, processes and products
  9. To analyse data relating to performance of quality management system
  10. Control on outsourced processes
     

Certification is focused on 4 main processes:

  1. Development control
  2. Trade control
  3. Tax assessment management
  4. Provide and maintain infrastructure and public amenities
     

Quality system documentation:

  1. Quality and objectives policies
  2. Quality Manual
  3. Procedures
  4. Work Orders
  5. Supporting documents (reference documents)

** MS ISO 9001 : 2008